Idara Okokon
About Candidate
A 4+ years background in customer support, virtual and administrative assistant, workflow management and business support.
I had a brief career in frontline sales and I learnt lead generation, filtering and closing. This has had a ripple effect in my customer onboarding role by helping me sieve, onboard and retain the caliber of customers deserving of my clients.
I strategically capture prospective customer, onboard and retain them through up-to-date knowledge of cutting edge across social medial, SEO, softwares, professional trends and completing professional development courses(IT Support by Google, Outstanding Customer Service by Cousera, Virtual Assistant by ALX Africa, Managing Customers Using Technology by Microsoft) year after year.
As a virtual assistant,I understand the demands of supporting a CEO or a corporate professional and I always bring on my A-game when called upon to do so. My areas of proficiency are: itinerary management, appointment setting/ scheduling, excellent with Google Suite and Microsoft suite, lead generation, time management, telemarketing, data entry, chat/IT support.
I am efficient, trustworthy and highly discreet. These skills has landed me more jobs than I ever applied for. I have worked in organizations where my my bosses practically left the administrative affairs company in my care. Consequent upon their confidence on my ability to manage and delivery beyond expectations.
Why Choose Me?
Top notch customer service and support skills
Professional virtual/executive assistant service delivery
Professional certifications that proves credibility
Quick at learning and jumping on new technology
Superior quality service tailored based on your industry
What Can I Help You Achieve?
- Save you time and money by paying attention to details to ensure quality service delivery
Convert cold calls to potential buying customers
Create customer based solutions by thinking up or collaborating with teams to generate ideas on how to reduce customers complaints by resolving primary concerns
Location
Education
Schooling was both fun and challenging. Being appointed into the Student Union Parliament and having a lot of course work to complete forced me to learn all I had to learn quickly. Apart from my language courses, the following courses help my cognitive development and external/interpersonal relations : * Peace and Conflict Studies * Philosophy * Culture and Civilization * Use of English * Information, Communication and Technology
For French Language students in Nigeria, it is mandatory to travel for a one year Language Immersion Program to either a French speaking country or the national French language center popularly called French Village. French village does its best to give students the extra push in their language learning. I participated in Friday Soirees, Causeries. Symposiums and weekly excursions to the neighboring French Country-Benin Republic. Some of the courses I took were: * Transcription * Translation * French Literature * African Literature * Oral Communication in French * Written Communication in French * Culture and Civilization in France & Africa
